Privacy Policy

1. Scope

This Privacy Policy explains how Tzeng Tutoring handles personal information when you visit this website or contact Tzeng Tutoring by email, phone, text message, or through the consultation form.

2. Information we may receive

Information you choose to provide may include your name, email address, optional phone number, the student's grade or current course, the requested area of support, preferred lesson format, scheduling information, and the message you send.

The website hosting and security providers may automatically process limited technical information, such as an IP address, browser or device type, request time, and security logs, to deliver and protect the website.

3. How the consultation form works

The consultation form does not upload your responses to a Tzeng Tutoring website database. Selecting the button opens your device's email application with a prepared message. Information you choose to send is then processed by your email provider and Tzeng Tutoring's email provider.

4. How information is used

Information is used to respond to inquiries, evaluate whether tutoring may be a suitable fit, arrange lessons, provide tutoring services, communicate about scheduling and payment, maintain business records, prevent misuse, and comply with applicable legal obligations.

5. Service providers and disclosure

Information may be processed by providers that support website hosting, security, email, telephone or text communication, scheduling, and business administration. Information may also be disclosed when reasonably necessary to comply with law, protect rights or safety, or address fraud or security concerns.

Tzeng Tutoring does not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising. This website currently does not use third-party advertising pixels or analytics cookies.

6. Retention

Information is kept only as long as reasonably necessary for the inquiry or tutoring relationship and for legitimate business, accounting, legal, dispute-resolution, and security purposes. Retention periods may vary depending on the type of record and why it is needed.

7. Children's privacy

The consultation form is intended for parents, guardians, and individuals age 13 or older. If a student is under 13, a parent or guardian should submit the inquiry. Tzeng Tutoring does not knowingly request that a child under 13 submit personal information directly through this website.

8. Your choices and requests

You may ask to access, correct, or delete personal information you previously provided by contacting info@tzengtutoring.com. Requests will be considered subject to identity verification and any information that must be retained for legitimate legal, accounting, safety, or recordkeeping reasons.

9. Do Not Track

Because this website does not currently use third-party advertising or cross-site behavioral tracking, it does not change its practices in response to browser “Do Not Track” signals.

10. Security

Reasonable administrative and technical measures are used to protect information. No website, email transmission, or storage system can be guaranteed completely secure, so please do not send medical records, school account credentials, government identification numbers, financial account details, or other sensitive information through the consultation message.

11. Changes to this policy

This policy may be updated when website practices or services change. The effective date at the top of this page will be revised when an update is posted.

12. Contact

For privacy questions or requests, contact Tzeng Tutoring at info@tzengtutoring.com.